Data deletion

Grounds for product and data deletion

We delete a service, its settings, and associated customer data after the service is suspended. The duration depends on the product; scroll down for full details.

Products can be suspended in three cases:

1. If you disabled the product manually. 2. At the end of a Base Trial, if you didn’t enable a plan. 3. After an unsuccessful payment charge attempt. If one of your products is suspended because of an unsuccessful payment attempt, all other products in your account are also suspended.

When are services and data deleted after suspension?

After a service is suspended, we don’t immediately delete it and its associated customer data. The period between suspension and deletion depends on the product.

After the product is suspended, some time passes before it will be deleted with all customer data. The period between suspension and deletion depends on the product.

Warning

All periods mentioned below are applied to all Gcore accounts by default. They can differ in particular cases if a personal manager or technical support changes the number of days for your account by mutual preliminary arrangement.

Additionally, Gcore reserves the right to delete data (including without prior notice) to enforce its rights as specified in the Master Services Agreement, other Gcore documentation, or applicable law.

Product	Feature	Period after suspension
CDN		90 days
Edge Cloud	Managed Kubernetes	0*
Edge Cloud	Function as a Service	0*
Edge Cloud	Container as a Service	0*
Edge Cloud	GPU SPOT Clusters	0*
Edge Cloud	Managed Logging	14 days
Edge Cloud	Managed PostgreSQL	14 days
Edge Cloud	Other features (Basic VM, Virtual Machines, Volumes, File Shares, Snapshots, Bare Metal)	48 hours
Object Storage		48 hours
Managed DNS		90 days
Video Streaming		90 days
Web Application Security		5 days
DDoS Protection		90 days
WAAP		90 days

Note

The asterisk (*) in the table indicates immediate deletion. Data stored on worker nodes will be deleted immediately after suspension. Data stored on volumes attached to the cluster will be deleted within 48 hours.

Warning

The durations mentioned above are applied to all Gcore accounts by default. They can differ in particular cases if a personal manager or technical support changes the number of days for your account by mutual preliminary arrangement.

The standard durations are subject to change. Check the Master Services Agreement (item 16) and product specifications.

What data will be deleted?

Product	Feature	Data to be deleted
CDN		CDN resources, SSL certificates, created rules, and origin groups
Edge Cloud	Managed Kubernetes	Nodes with all data stored locally
Function as a Service	Created functions
Container as a Service	Created containers
GPU SPOT Clusters	Clusters and all nodes with all data stored locally
Managed Logging	Logs and other data
Managed PostgreSQL	Databases and other data
Object Storage		Storages, buckets, all files and objects
Managed DNS		Zones and records
Video Streaming		CDN resources and added media
Web Application Security		Resources under protection
DDoS Protection		DDoS profile
WAAP		Resources under WAAP protection